Vivek Mishra
Delivery and Project Manager || Scrum Master (CSM) || Siebel CRM II Enterprise Transformation II Agile Transformation || Solution Architect
- Role
- Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vivek Mishra
Scrum Alliance CSM certified with 15 years of Consulting, Solution Designing, Analyst, Project Manager, Scrum Master in CRM in Siebel in Public Sector, health care, banking sectors, telecommunication, and Functional business analyst (BA) experience in Salesforce community cloud. Working experience in Canada in client facing roles and supporting English speaking clients with MCFD and SDPR ministries of British Columbia and Telstra from Australia.• Expertise in Siebel development in Configuring Siebel CRM Application using Siebel EAI (Web services, JMS, SOAP, XML, Data mapping) and Siebel configuration along with workflow, BO, BC, MVGs, Workflow Policies and Run-time Events, Business Services, Scripting, OpenUI, Assignment Manager, VBC,EBC, Workflows, batch processes, performance tuning, Inbound/Outbound web services, JMS, Siebel PRM etc.• Expertise in Project and Delivery management of large-scale production environments and Siebel upgrade life cycles. Case management and Payroll systems of dollar value ranging from $1 million to $300 million.• Managed Complete Delivery as Delivery Manager of Siebel upgrade projects in versions of IP22, IP21.10 and IP16 in Telecom.• Worked on managing project delivery, risk mitigation and quality control. Spearhead delivery of development activities in line with the business brief and SLAs;• Worked as Project Manager with a role of managing end to end delivery, architecting and designing of the complex business solutions, large size Team management (80 FTEs). Worked in Agile methodology of development in which includes:• End to End project management experience on more than 10 large scale Siebel development and maintenance projects with focus on Customer Satisfaction.• Worked with Offshore and Onshore team on day-to-day coordination including virtual coordination with relevant stakeholders, to include Architects, Solution Designers, project team and vendors.• Managing end to end delivery and resolving application domain challenges across the critical systems (e.g. Billing, CRM and Provisioning).• Spearheading effective reporting within application development team.• Manages day-to day relationships with all IT teams (Onshore +Offshore) to promote the delivery of services that meet or exceed the client expectations.• Designing and developing complex CRM business solutions using Siebel platform, completed successfully Request for Proposal (RFPs) for many clients.• Managing Application Support and Maintenance post release.• Expertise in Siebel functional business analysis. Good understanding of ITIL process.
Experience
Manager
Oct 2021 — Present · Bengaluru, IN
Working as Delivery Manager for Enterprise Transformation program in Oracle RODOD stack.Managed Delivery of 3 Siebel Upgrade projects
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor's degree, Computer Science
2006 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.