Vivek Maurya
Assistant Manager(Hcms) @Reliance Industries Limited
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WORK HISTORY
Assistant Manager(Hcms) @Reliance Industries Limited
Pune, IN
RELIANCE JIO HCMS -AIR FIBER AND FTTH BUSSINESS OPERATIONS (SALES AND SERVICES)LCO AND HOME SERVICE PARTNER (HSP / HSP LITE /JFA )COMPLETE TRANING OF TEAM AND HSP PARTNER AN ONBAORDING Leading a technical team to deliver broadband connection through FTTH and Air fiber 5G network on our business goal. Expert in project initiation, planning, execution, monitoring/control and project close out. Keeping strong relationship with various department to get our work done. Handling team and HSP and tracking work load and completion of pre define target of sales and service. Provide training to the team and partner how to sales and service of Air-Fiber and FTTX. Providing immediate service support to the customers for resolving their issues and complaints in compliance as per technical and operational procedure. Ensure resolution of customer complaints in the assigned territory within SLA and timeline. Maintaining quality of installation & service as per company standards. Ensure closure of each service request by the assigned engineer and HSP/LCO within define SLA. Ensure quality work done by team and partners by random visit at customer end and audit the work and taking corrective and preventive action as well. Communicate to different department on project progress and issues Resolving complex technical issue, customer issue and coming up with fast efficient solutions. Experience with AIR FIBER, optical network, switch, Routers, fiber cable,Lan cable Communicate to department of any issue regarding air fiber and FTTX while sales and service Daily take cadence call with HSP and LCO set daily agenda an target Required upgradation an update download to the team an following the KPI Focus on major territory of HSP and partner Experience in leading JFE & LCO partner ( Home Service Partner)
EDUCATION
Government Polytechnic Fatehpur
3 years Diploma, Electronics Engineering
CSJMU
Bachelor's degree, Sociology
SKILLS
ABOUT VIVEK MAURYA
Key working area- Business operation, Sales and Service Vendor Management, Escalation Management, Customer Satisfaction, NPS, CSAT, Technical Training, Field service Home connects and care operations in the assigned territory. Source and train technicians by teeing up target colleges. To guide and manage a team of technician & trainee for sales and service. Installation & Service request FTTX broadband operations & ensure timely, quality and correct closure.Currently managing 4 JC and 48+ FSA with approx. 35+ Engineer and 10+HSPStrong information technology professional with diploma in ELECTRONICS Engineer and Bachelor\'s degree focused in Sociology from CSJMU.
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