Vivek Kumar Upadhyay
Odoo Certified || Customer Success Manager @ Odoo IN
- Role
- Customer Success Manager at Odoo
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Vivek Kumar Upadhyay
I am a dedicated customer success manager with a rich background in CRM and enterprise software solutions across various industries. My expertise helps guide clients through their Odoo journey, from initial onboarding to long-term success. I ensure clients derive maximum value from Odoo\'s applications through proactive communication, personalized solutions, and strong relationships.Key responsibilities include:Leading client onboarding for smooth transitions.Maintaining regular client communication.Addressing technical issues with the support team.Staying updated on Odoo features.Collecting and communicating client feedback.Developing retention and renewal strategies.My approach emphasizes education, continuous support, and collaboration with sales, marketing, and technical teams to provide a seamless customer experience.
Experience
Customer Success Manager
Jul 2023 — Present · Gandhinagar, IN
Handling ERP Software Sales (SAAS) in multiple territories- Qualify leads from various industries by identifying their needs, and pain points and analyzing their corporate workflows and processes- Provide unique demonstrations to the client, showing how Odoo\'s ERP software has solutions to their current problems- Use Odoo CRM, sales, and Project management tools on a daily basis- Work with pre-sales consultants to ensure project feasibility and efficiency- Lead the entire sales cycle from closing efficiently to cross-selling.
Education
S K Patel Institute of Management & Computer Studies
Master of Business Administration - MBA, Marketing
2019 — 2021
Veer Kunwar Singh University, Arrah
Bachelor of Arts - BA
Kadi Sarva Vishwavidyalaya (KSV), Gandhinagar
Master of Business Administration - MBA, Marketing
2019 — 2021
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