Vivek Kumar Gupta
Cisco TAC || Unified Collaboration ( Cisco Telepresence EPIC Engineer)
- Role
- Senior Network Engineer at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek Kumar Gupta
Result-driven professional having two years of experience in the Cisco Telepresence TAC, Cisco Collaboration domain and Team management along with proficiency in handling processes and unexpected situations with a positive and confident approach. A resourceful and effective communicator having the capability to communicate ideas with people. Highly organized, proactive, and flexible to quickly adapt to new working environments. Working as a Technical collaboration Engineer. Experience working on technologies like: Technical-Telepresence TAC at cisco -Cisco Webex -Cisco Collaboration/VoIP - Expressway -CUCM -Cisco contact centre express (overview)-Gateways SIPCisco Webex integration -Routing & Switching -Hardware & Software troubleshooting -Good Customer Handling Skills with Handling Escalations Related to Tech and Care -Team Support & Management -Excellent communication skills. Knowledge of collaboration endpoint like-Cisco Webex room series, Cisco Webex kit mini, kit, kit pro, Cisco Webex desk series, 70, desk pro, Cisco Webex board series- Cisco endpoint registration process, IP Phone registration and T-Shooting skill, CUCM installation, publisher installation, Sub installation, Call Routing, Trunk, Expressway upgrade, Cluster, Zones, search rules, CPL etc.
Experience
Senior Network Engineer
Jan 2026 — Present · Noida, IN
Education
Don Bosco Institute of Technology (D.B.I.T)
Bachelor of Engineering - BE
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