Vivek Kumar
Consultant at EY || ServiceNow Consultant || ITOM | SecOps | ITSM | CSM | GRC | ITAM | CSA | CIS-Discovery | CIS-Service Mapping | Predictive intelligence| CMDB | Flow Desginer | ITIL
- Role
- Consultant at EY
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Vivek Kumar
I specialize in leveraging ServiceNow to optimize enterprise operations and deliver…
Experience
Consultant
Nov 2023 — Present · Bengaluru, IN
ServiceNow Specialist | Expertise in On-Premises Implementations and Enterprise Solution•Enhanced Vulnerability Response (VR): Successfully implemented and enhanced the Vulnerability Response module, ensuring streamlined workflows for vulnerability identification and remediation.•Cloud-to-On-Prem Migration: Led the seamless migration of key ServiceNow modules—ITOM, ITAM, CSM, ITSM—from cloud to an on-premises environment, ensuring uninterrupted business continuity and system optimization.•Comprehensive Discovery Implementation: Achieved 99% discovery coverage of CIs on an on-premises ServiceNow instance, ensuring accurate and reliable CMDB population.•MID Server Deployment: Expertly installed and configured multiple MID Servers on the on-premises instance to support Discovery, integrations, and Service Mapping.•Enhanced Software Asset Management (SAM): Attained 100% compliance with major publishers like Microsoft, IBM, and Oracle by enhancing SAM processes and governance.• Optimized Event Management: Implemented an automated Event Management solution to create incidents proactively, ensuring faster resolution and reducing downtime.•REST Integrations Development: Developed and implemented REST integrations with platforms such as Algosec, Ansible, and PowerShell, enabling seamless data exchange and automation.
Education
Trident Academy of Technology (TAT), Bhubaneswar
Btech
2018 — 2022
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