Vivek Kumar

About Vivek Kumar

With over four years of experience as a Business Analyst, I have developed a strong expertise in Salesforce CRM, business intelligence, and process automation to help businesses streamline their operations and make data-driven decisions-My background in business analysis, project management, and technology consulting has enabled me to bridge the gap between business needs and technical solutions, delivering impactful results across multiple industries-I am passionate about transforming raw data into meaningful insights that drive efficiency, revenue growth, and operational excellence-A key strength of mine lies in Salesforce CRM implementation and optimization, where I have played a crucial role in configuring, automating, and integrating CRM workflows to enhance user engagement and streamline sales processes. By leveraging workflow automation, data modeling, and analytics-I have driven a 40% increase in CRM adoption and usage, helping organizations improve their customer retention and sales performance. The automation of repetitive tasks has not only improved team efficiency but has also led to a 15% reduction in customer acquisition costs, demonstrating the direct impact of well-implemented CRM and data-driven decision-making on business profitability-I am always eager to collaborate with like-minded professionals to explore new opportunities in business intelligence, digital transformation, and process optimization. Let’s connect and drive innovation together!

Experience

1. Business Analyst

   Orbisiq

   Dec 2025 — Present · TX, US

   Leverage predictive and adaptive analysis techniques to anticipate business needs, evaluate future-state impacts, and proactively adjust requirements and solutions in dynamic, fast-changing environments• Define complex business rules, decision matrices, and workflow automations for enterprise systems.• Perform impact analysis for system changes across upstream and downstream applications, integrations, and data models.• Act as a product proxy for business stakeholders during development sprints, resolving ambiguities in real time.• Ensure alignment between business KPIs and system capabilities by defining measurable success metrics and reporting frameworks.• Support release planning by assessing scope readiness, risk levels, and dependency management.• Create executive-level documentation such as business cases, solution roadmaps, and implementation playbooks.

Education

• Jb Institute Of Engineering and Technology

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

• Missouri State University

  Master's degree, Project Management