Vivek Kothakonda

About Vivek Kothakonda

About fifteen years of work experience in Production and Infrastructure support, Build & Release management and worked for International Clients like AT & T, FICO, MasterCard, British Telecom and Fannie Mae.An AWS Certified Sysops associate who is specialized in Cloud operations to Integrate, Configure, Maintain and Monitor applications.• Certifications: AWS Associate Sys Ops, ITIL V3• Languages: Shell Scripting• Database: MySQL• Automation: Blue Prism (RPA)• Monitoring Tools: CA Wily Introscope, Dynatrace, HP-Site scope, Zenoss, Mercury HP-BAC, Tea Leaf, Splunk• Ticketing Tools: Service Now, JIRA, Moogsoft• Operating Systems : Linux and Unix• Other Tools : Putty, Toad, Control-M, Splunk, Autosys, Notifyme, Pagerduty, Slack.• Soft Skills: Excellent written and verbal skills, Project management, Multi-tasking, Problem Solving ability

Experience

1. Technical Support Engineer 2

   Flywire

   Feb 2024 — Present · Lexington, SC, US

   Project/Client: H5.0 and BUDAPEST• Support 200+ medical providers across USA and UK by resolving complex technical issues affecting provider and patient experiences• Diagnose and resolve payment processing failures including duplicate transactions, authorization errors, and processor integration issues to ensure seamless financial operations• Perform advanced database troubleshooting and system integration analysis by querying production databases and resolving data synchronization failures across multiple platforms• Investigate banking operations issues including ACH returns, account blocks, and automated payment system failures to maintain compliance and customer satisfaction• Conduct comprehensive log analysis and performance monitoring to trace transaction flows, debug authentication failures, and identify system bottlenecks in distributed architectures• Resolve billing system discrepancies and automation bugs by troubleshooting payment workflows, account reconciliation issues, and cross-system data integrity problems• Debug API integrations and webhook processing across multiple services, resolving timeout and communication failures to maintain reliable system connectivity• Generate and deliver reconciliation reports to clients, improving data synchronization between host and integrated systems

Education

• Birla Institute of Technology and Science, Pilani

  Master’s Degree, Telecommunications Engineering

  2012 — 2014

Skills

• Bmc Patrol
• Servicenow
• Unix
• Global Service Management
• Wily Introscope
• Bmc Remedy
• Footprints
• Linux
• Tealeaf
• Weblogic
• Zenoss