Vivek Kaushik
Service Request Coordinator | BT group | MBA (Finance & Marketing)
- Role
- Service Request Coordinator at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek Kaushik
I am an experienced professional in the finance industry, currently working as a Service Request Coordinator at BT Group. With a solid background in managing and completing service requests.Passionate about my goals and career, I am dedicated to achieving excellence and contributing to the success of my organization. I am always eager to learn and grow, embracing new challenges and opportunities in the ever-evolving finance industry.
Experience
Service Request Coordinator
Oct 2023 — Present · Gurugram, IN
Efficiently manage and complete incoming service requests.•Ensure timely delivery of all requirements.•Utilise Pega and Expedio software for request management.•Employ company-specific tools to streamline processes.•Maintain clear communication with all stakeholders.•Troubleshoot and resolve any issues that arise during the request fulfillment process.•Continuously improve service delivery through feedback and process optimization.•Coordinate with various departments to ensure seamless execution of tasks.
Education
DELHI INSTITUTE OF ADVANCED STUDIES
Master of Business Administration - MBA
2020 — 2022
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