Vivek Kaul

About Vivek Kaul

Over a decade of experience across ITES, Telecom, Collections, Media and Hospitality industries. Result oriented professional with exposure to different functions in HR & Operations. Significant exposure to leading and managing various sub-functions in HR Sphere including HR Strategy, Planning, Talent Acquisition, Compensation & Benefits design. Experience in various Operations sub functions such as Performance Management, Client Management, People Management, Talent Management, Training, Coaching and mentoring teams. The 13+ years of experience mix in Operations and HR Operations has helped me get an insight into opportunities available so as to provide customised solution to my stakeholders hence have always managed to overachieve business goals and targets.Domain Expertise:• ITES – Operations (Inbound Voice, Chat) & HR Opns • Media – Operations (Inbound Voice, Chat) & HR Opns• Telecom – Operations (Inbound Voice, Chat) & HR Opns • Hospitality – Restaurant ManagementCompetencies: • Talent Acquisition & Management • People Management• Vendor Management • Client Servicing & Management• Employee Engagement • Lateral and Volume hiring• Selection, Sourcing Strategy, Staffing, Hiring / Recruitment • Manpower Planning• Project Management • Quality, Audit & Compliance Management• Training, Coaching & Mentoring teams • Performance Management

Experience

1. Senior Manager Talent Acquisition

   Tech Mahindra

   Nov 2022 — Present · Mumbai, IN

Skills

• Sourcing
• Vendor Management
• Outsourcing
• Bpo
• Internal Audit
• Business Process Outsourcing (Bpo)
• Performance Appraisal
• Management Information Systems (Mis)
• Recruiting
• Leadership
• Service Delivery
• Screening Resumes
• Team Management
• Performance Management
• Transition Management
• Process Excellence
• Mis
• Employee Engagement