Vivek Kamath K S
Product Owner | Business Analyst | Product Analyst
- Role
- Senior Business Analyst at Backbase
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Vivek Kamath K S
A seasoned business analyst professional, Vivek comes with over 10+ years of business analysis expertise working in multiple Business Domains like Banking and Financial industry, Logistics, Automation, Cloud.Vivek Kamath K S is working as a Senior Product Analyst with a focus on providing Product Management principles and Business Process services.I have used key relationships and knowledge of business strategy, trends, and key events to identify new consulting engagements.My core responsibilities involve product management for the success of the customer. Customer Experience - Help clients improve the quality, nature, and power of interactions between the customer and the organization across the lifecycle at every touchpoint· Customer Operations - Help clients across the entire customer service and inside sales functions in defining their strategy, operating model and omnichannel strategy· Digital Strategy - Help clients define digital strategy vision, translate it into digital requirements, develop business case around new digital operating model and develop a roadmap enabled by competitive ecosystem studies, digital user journey design, digital capabilities, digital tools and technologies (CRM, omnichannel, sales solutions, Artificial Intelligence, Machine Learning, etc.)
Experience
Senior Business Analyst
Jul 2023 — Present · Kochi, IN
Education
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2003 — 2007
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