Vivekk Viv Ganeshan
Director of Operations,training and Call Center Management @Beeseen Legal
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WORK HISTORY
Director of Operations,training and Call Center Management @Beeseen Legal
Huntington, NY, US
As a Director of Operations, Training, and Call Center Management, I oversee the end-to-end management of our offshore center, which serves our US-based clients. I am responsible for ensuring the center operates at peak efficiency, delivering exceptional service while meeting and exceeding all key performance indicators (KPIs).My role is centered on three core pillars: Operations, Training, and Call Center Management. In Operations, I lead strategic planning and execution, optimizing workflows, and implementing robust processes to enhance productivity and service quality. I focus on continuous improvement, utilizing data-driven insights to identify areas for enhancement and drive operational excellence.For Training, I develop and oversee comprehensive training programs for all new hires and existing staff. This includes creating modules on product knowledge, customer service soft skills, and compliance with US regulations. My goal is to ensure our team is equipped with the skills and knowledge necessary to provide a seamless and professional experience for our clients and their customers. I also implement ongoing coaching and development initiatives to foster a culture of learning and growth.In Call Center Management, I lead a team of managers and supervisors, setting clear performance expectations and fostering a positive and high-performance work environment. I am responsible for forecasting staffing needs, managing budgets, and implementing technology solutions to improve call handling efficiency and customer satisfaction. I also work closely with our US clients to align our service delivery with their business objectives, ensuring complete transparency and a strong partnership.
EDUCATION
Symbiosis Centre for Management Studies- Pune
PGDBM, Business management
ABOUT VIVEKK VIV GANESHAN
With over two decades of hands-on experience in US Accounts Receivable Management (ARM) and debt collection, I’ve built my career around helping businesses recover outstanding debts while improving operational efficiency and driving measurable growth. My approach combines deep industry expertise with a focus on compliance, ethics, and long-term client relationships—ensuring every recovery strategy supports both financial and reputational goals.Throughout my career, I’ve developed and implemented innovative recovery solutions across commercial (B2B) and consumer portfolios, consistently achieving cost reductions of over 50% and significant productivity gains. My work extends beyond collections into digital marketing, where I’ve led strategies that strengthen brand visibility and enhance client acquisition. I’m deeply passionate about process improvement—transforming operations into systems that are not only efficient but also scalable and sustainable.As a certified Master Trainer and Facilitator with Dale Carnegie, I’ve also had the privilege of designing and delivering training programs that empower teams to perform at their best. My professional journey has taken me through roles in Learning & Development, HR, and Executive Search, giving me a broad perspective on how people, processes, and performance come together to shape organizational success. I currently hold leadership roles in operations, training, and call center management, where I continue to focus on optimizing results, building strong teams, and driving growth.Academically, I hold a Post Graduate Diploma in Business Management from Symbiosis Centre for Management Studies and a Bachelor’s degree in International Business from Skyline Business School. These foundations have been instrumental in shaping my strategic and global outlook in every role I’ve taken on.Outside of work, I enjoy spending my time exploring new ideas, reading, and engaging in conversations that challenge conventional thinking. I also take an interest in mentoring and sharing knowledge with others in the industry; it’s something that keeps me grounded and continuously learning.If you’re interested in improving your organization’s recovery performance, strengthening your operations, or exploring new growth strategies, I’d love to connect and exchange ideas.
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