Vivek Dhopade

About Vivek Dhopade

Senior Manager offering more than 13+ years’ of experience in F&A Shared service teams…

Experience

1. Senior Manager

   Genpact

   Aug 2016 — Present · Hyderabad, IN

   Manage projects from initial requirement gathering, baseline data and preparation of scope document basis SOW, validating workflow, volumes & FTE’s, Work shadow Plans (timelines / availability of Trainers etc.), preparing process maps using Microsoft Visio. Effective governance through reporting of transition progress at defined intervals to Management teams (Client and Internal) for timely issue resolution. Monitoring & tracking progress against key milestones/ toll gates for expected results. Obtain sign offs on project deliverables at all stages of toll gates, sign offs on Process documentation such as SOW / MSA / SLA’s / DTP’s / Process Maps & Approval and escalation Matrices. Support in designing workflow tool, implementation, UAT & successful deployment. Manage administrative & support functions such as staffing, resource skill management and oversee (Hiring/ IT/ Accesses). Designed resource planning in terms of work, staffing & desk utility. Establish and manage relationship with clients business and project stakeholders. Manage expectations across key internal and external stakeholders for the project. Implemented improvement ideas, methods & Tools. Managing day to day process activities along with metrics reporting

Education

• Seth Dagduram Katariya High School

  Ssc

  1983 — 1988

• Symbiosis College of Arts & Commerce

  Bachelor of Commerce - BCom, Accounting and Finance

  1990 — 1993

Skills

• Staff Appraisal
• Sales
• Leadership
• Team Leadership
• Training
• • Also Handled Up to 220 Employees While Working with Wns Global Services.
• Impact Assessment
• Process Transitioning
• Management
• Organisational Alignment
• Mis
• Transition Management
• Service Delivery
• Outsourcing
• Bpo
• Attrition Reduction
• Process Improvement