Vivek Das
Customer Experience Lead
- Role
- Customer Experience Lead at Clearship Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Das
Seasoned Customer Experience and Process Optimization Leader with 18+ years of experience…
Experience
Customer Experience Lead
Jun 2024 — Present · Mumbai, IN
Customer Experience Manager – Business Process ImprovementClearship Forwarders Pvt Ltd | Jun 2024 – Present• Spearhead process analysis to enhance operational efficiency across Customer Service, Finance, and Operations.• Standardize procedures, lead compliance audits, and drive data-driven decisions through performance analytics.• Collaborate cross-functionally to ensure successful system transitions with minimal disruption.• Lead change management, staff training, and feedback integration with Product Development Team.
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