Vivek Chudasama
Servicenow Developer
- Role
- Servicenow Developer at Magnit Global
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Vivek Chudasama
Technology Analyst
Experience
Servicenow Developer
Jan 2023 — Present · Gandhinagar, IN
Rebuilt a custom chat experience by disabling existing Virtual Agent components and implementing new Virtual Agent topics.Conducted end-to-end testing for Virtual Agent topics and enabled live agent communication via Agent Workspace.Configured Advanced Work Assignments and managed NLU intents, entities, and vocabulary.Enabled AI Search functionality and improved search result rules.Integrated Engagement Messenger with third-party websites and configured CORS, SAML authentication, and custom URLs.Handled machine translation and localization of ServiceNow instance components using the Localization Framework and Dynamic Translation.Integrated Microsoft Teams and Azure translation services with ServiceNow Virtual Agent.
Skills
- Simulink
- Dcs
- Plc Programming
- Fuzzy Logic
- Soft Computing
- Labview
- Digital Signal Processing
- Matlab
- Communication Protocols
- Control Theory
- Process Control
- Hyperspectral Imaging
- Scada
- Xilinx
- Digital Image Processing
- Pid
- Network Protocol Design
- Ir Spectroscopy
- Remote Sensing
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