Vivek Bichkar

About Vivek Bichkar

20 years of experience in the outsourcing and shared services industry…

Experience

1. Global Process Transformation & Service Delivery Leader - Otc & Ptp - Gsc

   Nouryon

   Jan 2023 — Present · Mumbai, IN

   Key Achievements & Responsibilities:• Process Centralization & GSC Establishment: Spearheaded the design and implementation of revised global processes, successfully establishing a Global Service Center (GSC) that supports Europe, the Middle East, APAC, and the Americas.• End-to-End Process Delivery Excellence: Lead global service delivery for Order to Cash (OTC) and Procure-to-Pay (P2P, PCard and T&E – Outsourced Model), consistently surpassing SLA benchmarks.• Strategic Transformations & System Integration: Directed multiple high-impact global transformation projects, including:o Master Data Cleanup for Customers and Vendorso Automation of Bank Reconciliation and Cash Application through FINATOo Celonis deployment to optimize OTC and P2P processes through data-driven insights and MIS reporting.o Outsourcing of Procure-to-Pay (P2P, PCard and T&E) Operations to third party vendoro Rollout of a Vendor Portal for vendors, enabling automated invoice submissions, 2-way matching, account reconciliation, and onboarding.o Integration of SAP S/4 HANA and implementation of RPA/AI tools (Auto Indexing, Auto Parking, and Auto GRN).o Deployment of a Global Purchase Card system and Concur for Middle East and India regions.o Implementation of SAP VIM (Vendor Invoice Management) for India.• Governance, Controls, & Compliance: Act as the global custodian of OTC and P2P processes, ensuring SOX compliance, internal controls, audit readiness, and adherence to robust governance frameworks, including SOPs and checklists.• Leadership & Team Development: Manage a high-performing team of 50+ professionals, fostering engagement, mentorship, and development.• Stakeholder Management: Established a governance model to enhance collaboration & satisfaction among global internal and external stakeholders.

Education

• BIMHRD

  MBA, Finance and IT

  2005 — 2007

• University of Mumbai

  Bachelor of Commerce

  1999 — 2002

• Savitribai Phule Pune University

  Master of Commerce, Advance accounting , taxation, management accounting, audit

  2003 — 2004

• The Institute of Chartered Accountants of India

  CA PE - II / Inter CA / Accounting Technician, - Accounting, Tax, Audit, Law, Costing and Finance Management

  2003 — 2004

Skills

• Vendor Management
• Operations Management
• Mis
• Competitive Analysis
• Treasury Management
• Strategy
• Revenue Assurance
• Financial Modeling
• Analysis
• Market Research
• Management Information Systems (Mis)
• Finance
• Management
• Accounts Payable
• Auditing
• Business Strategy
• Internal Audit
• Team Management
• Business Development
• Business Analysis