Vivek Bangar

IT Support Level Iii @Independent Living Systems, LLC

Coordinate with HR, cybersecurity, and networking teams on onboarding, offboarding, security patches, and site-wide IT upgrades. Manage deployment and configuration of user devices, including laptops and mobile phones, using Microsoft Intune and Entra ID. Collaborate with cross-functional teams to deliver white-glove support to executives and high-profile users, maintaining discretion and service excellence. Create and maintain SOPs, IT documentation, and site maps to improve team efficiency, knowledge transfer, and audit readiness.