Vivek B
JPB Lead @ Jio Payments Bank Ltd. | MBA in Finance
- Role
- Jpb Lead at PhonePe
- Location
- Madurai, TN, IN
- LinkedIn followers
- 500 followers
About Vivek B
Jio Payments Bank has been the cornerstone of our efforts to enhance digital service…
Experience
Jpb Lead
Dec 2022 — Present · Madurai, IN
Lead service operations across digital BC points, ensuring customer satisfaction and regulatory compliance.Resolved service escalations related to AEPS, UPI, and Wallet with coordination across product, ops, and tech teams.Trained teams on digital onboarding and eKYC, improving service quality and customer acquisition TAT.Promoted digital awareness in underbanked markets, driving adoption of Jio’s fintech offerings.
Education
Sourashtra boys higher secondary
HSC, Commerce
2001 — 2008
Thiyagarajar College of Arts and Science
Bachelor of Commerce (B.Com.), Commerce
2008 — 2011
Park College of Engineering and Technology
Master of Business Administration (MBA), Finance & Marketing
2011 — 2013
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