Vivek Anand Pawar

Customer Support Specialist @Kshema General Insurance Limited

IN

Customer Support Advisor – Kshema General Insurance Begumpet, Hyderabad 01••••25 (Currently working)Role & Responsibilities:Handle inbound calls from customers and POSPs (Point of Sales Persons), addressing queries and resolving issues related to farmer insurance policies.Act as a liaison between farmers and internal departments such as underwriting, finance, and technical teams to ensure timely resolution of concerns.Conduct policy verification calls with farmers to confirm details such as:Land area and policy durationCovered perils and claim processPolicy terms, conditions, and claim timelinesGuide farmers on when and how to initiate claims and provide support throughout the settlement process.Manage documentation by coordinating with POSPs and farmers to collect necessary documents (Aadhaar, PAN, land records, etc.), submit them for processing, and activate policies.Ensure all updates are communicated clearly to both the farmer and the POSP, maintaining transparency and trust.Key Skills:Customer Support | Insurance Verification | Policy Documentation | Farmer Assistance | POSP Coordination | Claims Process | Communication | Team Collaboration | Rural Insurance Services

Jagruti Degree and P.G college, Hyderabad

B. Com (computers), Computer Science