Vivek Alha
Senior IT Leader with 23 years of experience in IT . Specializes in IaaS, Storage products,Oracle Cloud Infrastructure establishment, application migration to the cloud.
- Role
- Service Delivery Manager at American Express
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vivek Alha
Dynamic Senior IT Leader with 19 years of global experience in enhancing IT infrastructure through strategic enterprise practices. Demonstrates expertise in IT Operations Management and P&L accountability, adept at crafting visionary IT frameworks and strategic roadmaps to elevate service delivery. Recognized for cultivating partnerships with cross-functional teams to successfully execute high-value projects on time and within budget. Specializes in IaaS (Compute), storage products, Oracle Cloud Infrastructure establishment, application migration to the cloud, and leveraging automation and DevOps to drive cost savings and operational enhancements.
Experience
Service Delivery Manager
Jul 2022 — Present · Gurugram, IN
Coordinated all activities ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements. Liaise with all internal service delivery teams to ensure a consistently high level of service. Incident analysis to reduce the incidents & improve overall availability. Making efforts to maintaining rig communication with Clients for any issue and deal with all escalations. Lead the eMIM bridges from service delivery stand point. Responsible for Overall delivery of Ongoing Projects and planning for new projects. Organising Brain storming session with team for the new projects and automation initiatives. Monthly reports presentation to higher management. Weekly reporting on Incidents, Change Management, Problem Tickets. Open SR with product vendors. Weekly meeting with teams to work on focus area. Tracking of open items in JIRA. Management of Vendor team and their chargeability Managing Vendors and their OPEX ( Chargeability) Responsible for hiring and on boarding of new resources and off boarding of resources. Served as the primary escalation point for the Global IAAS team during IST hrs. Managed and drove all services through the adoption and implementation of ITIL processes and procedures. Minimized risk to both end-users and the client. Assisted the management for execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client\'s business. Implemented simple and clear weekly written communications to accurately report on the status and quantify the day to day operational work resident engineers provide.
Education
National Institute of Technology Jamshedpur
Bachelor of Engineering - BE, Production Engineering
1998 — 2002
Skills
- Unix
- Windows Server
- Itil
- Cluster
- Operating Systems
- Aix
- Linux
- Websphere Application Server
- Solution Architecture
- Oracle
- Weblogic
- Integration
- Cloud Computing
- Weblogic Administration
- Apache
- Soa
- Team Leadership
- Red Hat Linux
- Itil Certified
- Java Enterprise Edition
- Performance Tuning
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