Vivek Agarwal
LRN - Ethics & Compliance Solutions
- Role
- Technical Account Associate at LRN
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Agarwal
Seasoned Technical Account Specialist with 5+ years of experience spanning SaaS, LMS…
Experience
Technical Account Associate
Oct 2023 — Present · Mumbai, IN
Supported a Fortune 100 client (~$300B ARR) as part of a specialized technical delivery team.Managed daily operations across LRN\'s compliance platform and internal LMS, including API-integrated workflows.Delivered end-to-end support for global training campaigns:configuration, QA, deployment, and reporting.Owned frontline triage and resolution for L1-L3 support tickets; partnered with engineering for complex platform issues.Acted as liaison for internal stakeholders across APAC, NAM, and EMEA to ensure coordination and timely updates.Co-managed the client-facing support inbox, addressing real-time platform, access, and campaign-related queries.Led integration projects including SSO, SCORM/XAPI content support, and secure data flows across systems.Created technical runbooks, SOPs, and onboarding resources to enable internal efficiency and client self-service.
Education
University of Mumbai
Bachelor of Commerce - BCom
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