Vitor Merola
Product Owner & Senior Process Analyst @Prevhab Previdência Complementar
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WORK HISTORY
Product Owner & Senior Process Analyst @Prevhab Previdência Complementar
Acting as a strategic bridge between business stakeholders and technical development teams, I operate as a Product Owner and Process Specialist focused on digital transformation and efficiency.Key Achievements as Product Owner:Chatbot Redesign (Product Leadership): Led the end-to-end redesign of the \"PREVZAP\" chatbot. Defined user stories, UX flow, and functional requirements, resulting in a 9.3/10 user satisfaction score (CSAT) and completely eliminating critical complaints post-launch.Backlog & Requirement Management: Responsible for translating complex business needs into actionable technical backlogs for developers, ensuring alignment between business goals and IT delivery.Process Excellence & Strategy:Strategic Process Architecture: Designed and documented 100% of the end-to-end processes for major new pension plans (PREVMASTER & PLENUS) using BPMN in Bizagi, providing the essential blueprint for system implementation.System Migration Strategy: Currently defining the \"TO-BE\" processes and functional requirements for a major legacy system migration (Delphi to C#) in the Finance department.
EDUCATION
PUC Minas
Postgraduate Degree, Strategic Business Process Management
Estácio
Curso Superior de Tecnologia (CST), Analysis and Systems Development
UNISUAM
Bachelor's degree, Engenharia de Produção
ABOUT VITOR MEROLA
Eu não ajudo pessoas a trabalharem mais.Ajudo a parar de desperdiçar energia em processos mal desenhados.Meu trabalho gira em torno de reduzir atrito operacional, melhorar tomada de decisão.Transformar esforço em resultado real, pra produzir mais com menos esforço e sobrar tempo pra viver fora do trabalho.Se produtividade pra você não é correria, mas clareza, a gente fala a mesma língua.Meu Canal do YouTube: https://m.youtube.com/@vitormerola
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