Vitoria Baker

About Vitoria Baker

Trilingual English, Spanish, and Portuguese professional with over 5 years of experience in project management and product implementation roles. Skilled in managing onboarding strategies and project implementation utilizing various project management methodologies, including agile and waterfall, my results come from participating in client communications to ensure project requirements are clearly understood and executed. My experience includes defining project objectives, creating detailed project plans, allocating resources, and setting milestones to ensure timely and within-budget delivery. Furthermore, my adeptness in collaborating with cross-functional teams and strong communication skills enable me to plan and execute go-to-market strategies effectively. As a Product Implementation Specialist at Arker, I faced a pivotal challenge testing my expertise in strategic implementation plans. Assigned to develop a pilot project for a potential international client, I needed to estimate implementation time if the deal closed. The tight 5-6 month timeframe spurred the need for a new methodology. Collaborating with the project\'s PMO, we devised a strategy: limiting SKUs, users, and functionalities while introducing tools like MIRO and YED. During the pilot, we realized our existing tool fell short, prompting innovation. Meticulously assessed unmet needs proposed a comprehensive solution to customer requirements and structured a new proposal. The results? The implementation time was reduced from 5-6 months to 3, with the pilot concluding in just 1/12 month, meeting the client\'s expectations and resulting in their satisfaction, ultimately culminating in the closure of the deal with the company.Let\'s Connect!

Experience

1. Customer Experience Manager

   LUIH

   Dec 2024 — Present · FL, US

Education

• FIA Business School

  Executive MBA, Project Management

• Universidade Anhembi Morumbi

  Bachelor's degree, International Relations and Affairs

  2014 — 2017