Vito Lodovico
E-commerce Project Manager / Customer Success Manager
- Role
- E-commerce Project Manager Customer Success Manager at Grossman Marketing Group
- Location
- Somerville, MA, US
- LinkedIn followers
- 500 followers
About Vito Lodovico
Balances entrepreneurial achievement with a foundation of product management and marketing skills to recognize and seize opportunities to establish product relevance and grow revenue. Creative, yet goal-oriented; drives innovation to meet immediate objectives while remaining flexible to take full advantage of emerging markets. Adept with financial analysis, business development, and product marketing strategy. Big picture strategist; liaises with product management, engineering, sales and marketing to support promotion and market-share growth for a wide array of products and solutions. Works equally well as an internal thought leader or member of a functional team. Excels in situations requiring direct client contact. AREAS OF SPECIALTY • Strategy Development • Program Management • Trends & Competition Analysis • Product Marketing • Demand Generation • Customer Presentations • Sales Support • Budget Management • Product Lifecycle Management
Experience
E-commerce Project Manager Customer Success Manager
Jan 2012 — Present · Somerville, MA
Manage e-commerce programs for athenahealth, zipcar, Organizing For Action, & Everytown For Gun Safety. Establish and build client relationships to create seamless transition from project planning through product and services implementation. Guide clients through best practices, technical configuration, and solution definition in order to uphold quality and increase customer satisfaction. Manage project expectations with clients and internal project team members. Clearly articulate project risks to clients and recommend solutions. Ensure financial budgets are followed. Improve process capabilities and production volume while maintaining and improving quality standards. In 2014, spearheaded effort to improve existing processes. Implemented e-commerce fulfillment systems reducing costs by 30% while increasing production by over 200%. Developed cross-departmental best practices within the production process.
Education
University of Connecticut
BA-ECONOMICS
1987 — 1991
Northeastern University
MBA
1998 — 2000
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