Vithya Sri Anbalagan
Consultant @CGI
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WORK HISTORY
Consultant @CGI
Halifax, NS, CA
Led requirement gathering sessions, translated business requirements into user stories, developed documents, and prioritized backlog for successful CRM platform implementation for the credit unions.• Collaborated with cross functional teams to develop and execute strategic product roadmaps, aligning business goals with market needs.• Developed KPIs and performance metrics, regularly analyzing and reporting on product success, and making data-driven recommendations for optimization and improved customer retention by 21%.• Designed, validated and prioritized product features through market research, customer feedback, and competitor analysis. • Conducted validation tests and user interviews to refine product requirements and align features with business needs, streamlining the development cycle.• Acted as a Scrum Master to remove roadblocks and facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives efficiently by improving sprint velocity by 16%.• Conducted user training sessions for multiple credit union, delivering clear, user-friendly explanations of the products, resulting in increased user adoption and satisfaction.
EDUCATION
Vellore Institute of Technology
Bachelor of Technology - BTech
Sobey School of Business at Saint Mary's University
Master of Business Administration - MBA
ABOUT VITHYA SRI ANBALAGAN
Highly skilled and results driven Consultant with over 4 years of experience specializing in business analysis, scrum project management, and product development within the credit union and financial services industry. MBA graduate from Sobey School of Business with an extensive exposure working with clients and experience in identifying business needs, streamlining processes, and delivering innovative solutions that drive growth, and enhance customer experience. A good communicator and skilled decision-maker who works with diverse stakeholder groups to move initiatives forward.
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