Vitap Makwana

About Vitap Makwana

Product Manager and CSPO-certified professional with 10+ years of experience building and scaling B2B SaaS, CRM, AI-powered, and enterprise workflow products across Healthcare, EdTech, FinTech, ERP, and Crypto domains.My experience spans product strategy, product discovery, workflow automation, stakeholder management, AI-driven solutions, and end-to-end product delivery requirement engineering, I have worked closely with engineering, design, leadership, implementation, and customer teams to translate business problems into scalable product solutions.Over the years, I have led initiatives involving:• AI-powered appointment automation and conversational workflows• CRM and student engagement platforms• Enterprise portal ecosystems and workflow automation• BuyCrypto and fintech transaction platforms• Storage forecasting and large-scale platform optimization• Product modernization and platform migration initiativesPreviously worked with organizations like Anthology, ixfi, and Serosoft, contributing across Product Management, Product Ownership, and Business Analysis functions.Core strengths:• Product Strategy & Roadmapping• Agile & Scrum Product Management• User Stories & Acceptance Criteria• Workflow & Process Automation• AI-Assisted Product Experiences• Enterprise SaaS Platforms• Stakeholder & Client Management• Product Discovery & Requirement Analysis• Cross-functional Team Leadership• Agile Product Ownership (CSPO Certified)I enjoy solving complex operational problems through scalable product thinking and user-focused design.

Experience

1. Product Manager

   vEngageai

   Jan 2026 — Present

   Led product initiatives focused on AI-powered appointment automation and conversational workflow experiences for the healthcare and radiology domain.• Worked on voice bot and webchat-based booking, rescheduling, cancellation, and patient engagement workflows designed to improve operational efficiency and patient experience.• Collaborated with Engineering, QA, Operations, and Leadership teams to define product requirements, workflow logic, booking rules, and platform enhancements.• Managed requirement gathering, product documentation, user stories, acceptance criteria, process flows, and stakeholder discussions for multiple healthcare automation initiatives.• Worked on AI-assisted scheduling logic, workflow validations, slot management rules, consent workflows, and operational automation capabilities.• Participated in client discussions, product demos, implementation alignment, and release coordination activities across multiple healthcare workflows.

Education

• Acropolis Group of Institutions

  Bachelor of Engineering (B.E.), Computer Science

  2011 — 2015

Skills

• Objective-C
• Business Development
• Php
• Cascading Style Sheets (Css)
• Client Relations
• Mysql
• Xml
• Business Process Improvement
• Project Delivery
• Javascript
• Business Relationship Management
• C++
• Business Process Development
• Iphone Application Development
• Css
• Java
• Project Coordination
• C
• Html
• Xcode
• Microsoft Office
• Team Management
• Sqlite
• International Business Development
• Microsoft Excel
• Android Development
• Core Java
• Business Strategy