Vitaly Sokolyansky
Head of Customer Support @Finyard
Moscow, RU
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2018 — Present
Head of Customer Support @Finyard
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Building best-in-class customer service and #1 support team for all active traders on the platform
EDUCATION
N/A
Moscow Institute for Physics and Technology (MIPT)
MS (Cum Laude)
SKILLS
Business ProcessTeam LeadershipSoftware Project ManagementCrmProduct ManagementCustomer Relationship Management (Crm)IT StrategyHigh AvailabilityLeadershipTeam ManagementIT ManagementManagementProject PlanningProcess AutomationBusiness Support System (Bss)Management ConsultingSystem AdministrationSlaSoftware DevelopmentSolution ArchitectureBssIntegrationPerformance TuningBusiness AnalysisCustomer ServiceVendor ManagementCmmiPre-SalesQuality AssuranceCustomer RelationsBilling SystemsOracleRequirements AnalysisTelecommunicationsProject ManagementCustomer Satisfaction
ABOUT VITALY SOKOLYANSKY
Head Of Customer Support at COVESTING
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