Vitaly Bobrovnikov

About Vitaly Bobrovnikov

As a dynamic Customer Service Manager with over 15 years in global logistics and supply chain management, I specialize in navigating complex disruptions while delivering exceptional customer experiences. At Maersk, I\'ve led teams in automotive and cold chain sectors, stabilizing accounts during volume downturns and fostering resilience through proactive engagement and process optimization.My journey began in operations, where I coordinated worldwide container shipments, managed hazardous cargo escalations, and built strong partner relations to ensure on-time deliveries. Today, in Maersk\'s Automotive Department, I empower teams to own initiatives, align with sales goals, and drive continuous improvement—reducing case turnaround times (TAT) and enhancing metrics like phone time efficiency.Passionate about commercial leadership, I thrive on building trust with key clients through disciplined follow-ups and clear communications. Whether integrating ocean operations with inland and destination delivery or identifying risks for leadership, my focus is on enabling scalable growth in fast-paced environments.Let\'s connect if you\'re in logistics, supply chain, or automotive—I\'m open to discussing optimization strategies, fractional consulting opportunities, or collaborative projects.#Logistics #SupplyChain #AutomotiveLogistics

Experience

1. Key Client Runway - Automotive Customer Service Manager

   A.P. Moller - Maersk

   Aug 2024 — Present · US

   Led adaptability initiatives to navigate disruptions and steep learning curves, showcasing resilience in high-stakes supply chain environments.Enhanced customer experience by coaching teams, conducting MPACT performance reviews, and proactively addressing feedback, driving continuous service improvements.Optimized operational efficiency by owning case TAT and phone time metrics, identifying standardization opportunities that boosted productivity and reduced waste.Empowered 6+ team members through delegation and growth opportunities, such as leading huddles, fostering accountability in customer service operations.Built customer trust in automotive accounts via consistent follow-ups and expectation setting, aligning with growth goals through Sales/CSP meetings and initiative ownership.

Education

• Eastern Washington University

  B.A., Economics

  2007 — 2010

Skills

• Retail
• Store Management
• Operations Management
• Microsoft Office
• Sales
• Merchandising
• Leadership
• Microsoft Excel
• Strategy
• Inventory Management
• Visual Merchandising