Viswanath M

About Viswanath M

As a Partnerships professional at Alhena.ai, I contribute to enabling digital-first and…

Experience

1. New Business Development

   Alhena.Ai

   Oct 2024 — Present · San Francisco, CA, US

   Gleen AI is an advanced generative AI customer success platform designed to enhance customer interactions with high accuracy, relevance, and efficiency. Key features include:Industry-Leading Accuracy: Gleen AI constrains responses based on company-specific context, ensuring that irrelevant answers are eliminated.Action Bots: Beyond answering questions, Gleen can perform actions such as scheduling appointments, looking up transactions, or canceling orders, with customizable actions available through the Gleen Action Bot API.Flexible Knowledge Ingestion: Gleen can ingest knowledge from various sources, including existing documentation and community discussions, without requiring exhaustive knowledge bases.Easy Setup and Maintenance: The bot offers rapid implementation and minimal maintenance, allowing businesses to update their knowledge base easily.Secure and Private: Gleen prioritizes security with SOC 2 Type 2, DPF, and GDPR compliance, ensuring customer interactions remain confidential and proprietary knowledge is protected.Live Agent Escalation: The system can seamlessly connect to live agents, providing them with the context of ongoing conversations.Integration Capabilities: Gleen integrates smoothly with existing customer service and experience stacks, including leading knowledge bases and help desks.Continuous Improvement: The AI learns over time, enhancing response accuracy and identifying inconsistencies within the company\'s knowledge base.Multilingual Support: Gleen can detect and respond to questions in over 100 languages, facilitating global customer engagement.Analytics and Insights: Gleen provides transparent analytics to track performance, including summary statistics, feedback summaries, automatic question categorization, and response reviews.