Viswanath B.

Servicenow Developer @Huntington National Bank

Administration. • Worked on developing Orchestration activities to automate Infrastructure Access Requests (IDM Automation, AD Automation etc,) • Design custom activities to enable orchestration in workflows. Also, worked on creating a custom activity to streamline how comments and work notes are logged to ticket after automation has been executed (Success, Failure or Error) • Create custom actions in flow designer and leverage flow designer capabilities • Configure Best Practice Engine to make sure implementations are done as per best practices • Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release. • Performs core configuration tasks including system policies, business rules, client scripts, UI Policies, UI Actions, ACLs, and script includes. • Managed users, groups, and roles. • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows • Experience with integrations (REST and SOAP). • Worked on an integration to get EOL details of network related devices from Cisco • Documented all implementations and best practices defined within team.