Viswanadh Nethi

CX| Routing|IVR |Customer experience | Tech lead at Coforge | Amazon Connect | Cisco VoIP| UCCE |Ex-Verizon |Ex-Cognizant

Role
Technical Lead- Cloud and Infrastructure at Coforge
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Viswanadh Nethi

Experienced Cisco collaboration voice engineer with a demonstrated history of working in the software industry.configure, troubleshooting and manage of Cisco unified communication manager, cisco jabber, Cisco unity and voice gateway\'s.knowledge of basic telephony and VoIP protocols. knowledge of contact center enterprise(UCCE). Knowledge of troubleshooting Cisco finesse, agent call routing issues and call recording issue in verint tool.

Experience

  1. Technical Lead- Cloud and Infrastructure

    Coforge

    Jan 2026 — Present · Hyderabad, IN

    Enhancing the IVR flows and Routing to improve the customer Experience.

Education

  • S.P.H.H.M high school

    SSC

    2011 — 2012

  • Sri Chaitanya Junior College

    intermediate, MPC

    2012 — 2014

  • Aditya Educational Institutions

    Bachelor of Technology, Electrical and Electronics Engineering

    2014 — 2018

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Viswanadh Nethi — Technical Lead- Cloud and Infrastructure at Coforge in Hyderabad, TG, IN | Unifers