Viswanadh Nethi
CX| Routing|IVR |Customer experience | Tech lead at Coforge | Amazon Connect | Cisco VoIP| UCCE |Ex-Verizon |Ex-Cognizant
- Role
- Technical Lead- Cloud and Infrastructure at Coforge
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Viswanadh Nethi
Experienced Cisco collaboration voice engineer with a demonstrated history of working in the software industry.configure, troubleshooting and manage of Cisco unified communication manager, cisco jabber, Cisco unity and voice gateway\'s.knowledge of basic telephony and VoIP protocols. knowledge of contact center enterprise(UCCE). Knowledge of troubleshooting Cisco finesse, agent call routing issues and call recording issue in verint tool.
Experience
Technical Lead- Cloud and Infrastructure
Jan 2026 — Present · Hyderabad, IN
Enhancing the IVR flows and Routing to improve the customer Experience.
Education
S.P.H.H.M high school
SSC
2011 — 2012
Sri Chaitanya Junior College
intermediate, MPC
2012 — 2014
Aditya Educational Institutions
Bachelor of Technology, Electrical and Electronics Engineering
2014 — 2018
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