Visvesh G
Ex- ZOHO |Customer Success & Solutions Leader | CRM Integrations | Enablement Champion | Cross-Team Strategist | SaaS Expert
- Role
- Senior Customer Experience at ZoomInfo
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Visvesh G
Infrastructure-focused Project Manager with 10+ years of experience delivering…
Experience
Senior Customer Experience
Apr 2022 — Present · Chennai, IN
As a Senior Customer Experience specialist and lead member of the Integration Engineering, Implementation, and Support team at ZoomInfo India, I drive end-to-end ownership of client cases involving complex integrations with CRM and Marketing Automation platforms, including Salesforce, HubSpot, and Microsoft Dynamics—maintaining a 96% CSAT.I specialize in delivering technical solutions tailored to customer environments, ensuring seamless onboarding, implementation, and long-term product adoption.Key Contributions & Responsibilities:Own end-to-end implementation and support for CRM integrations, providing expert guidance to clients and aligning solutions with business objectives.Built scalable onboarding frameworks and internal training programs, reducing new hire ramp-up time by 40%.Partnered cross-functionally with CSMs, AMs, and Product teams to prioritize customer feedback, directly contributing to three major product enhancements.Deployed strong troubleshooting skills to resolve integration and configuration issues, including API setup, OAuth, data transformations, and CRM workflow customizations.Launched peer-led enablement initiatives and cross-functional workshops, improving internal alignment and reducing support escalations by 15%.Engaged in high-level technical discussions with clients and stakeholders to ensure successful solution delivery.Collaborated with QA, Product Management, and Engineering teams to escalate and resolve product deficiencies, enhancing overall product reliability.Authored technical documentation and “how-to” guides to support internal teams and end users.Published detailed weekly and monthly operations reports for leadership visibility and strategic planning.
Education
SBOA School & Junior College
SSLC
2007
Maamallan Institute of Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
Panimalar Polytechnic College
Diploma of Education, Electrical and Electronics Engineering
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