Vismay Phanse

About Vismay Phanse

I am a Digital Transformation Consultant with 10+ years of experience delivering CRM, Customer Experience (CX), and Employee Experience (EX) initiatives across Automotive, BFSI, and Retail sectors.My experience spans digital transformation programs involving customer journeys, platform implementations, and analytics-driven decision-making. I have worked across CRM transformations, Dealer Management Systems, and experience platforms, supporting organizations in improving engagement, operations, and adoption.Currently, I am working on Employee Experience (EX) initiatives using the Qualtrics platform, analyzing employee feedback and presenting insights to senior leadership to drive experience improvements.I bring hands-on experience in: • CRM and digital transformation programs• Customer and employee experience (CX & EX) initiatives• Product backlog management, user stories and agile delivery• Stakeholder engagement and workshop facilitation• UAT, go-live and adoption programsI have worked with platforms such as CRM systems, DMS, and Qualtrics, along with analytics tools like Power BI and QlikView to generate actionable insights.I am currently exploring opportunities in digital transformation, CX/EX consulting, and product-led transformation roles.

Experience

1. Senior Consultant

   Capgemini Invent

   Jun 2023 — Present · Mumbai, IN

   Working on Employee Experience (EX) initiatives using Qualtrics platform, analyzing employee feedback and presenting insights to senior leadership.Delivered Dealer Management System (DMS) transformation for automotive clients across 50+ dealerships.Managed analytics workstream, developing dashboards to support data-driven decision-making.Delivered modules end-to-end including requirements, backlog prioritization, UAT and rollout across 150+ users.Defined product features, user stories and backlog priorities for platform rollout.

Education

• upGrad.com - MiCA

  Post Graduate Certificate in Digital Marketing, Digital Marketing

  2019 — 2019

• Sal Institute of Technology and Engineering

  Bachleor of Engineering, Electrical, Electronics and Communications Engineering

  2009 — 2013

• MIT School of Business

  PGDM, Marketing/Marketing Management, General

  2013 — 2015

Skills

• Microsoft Office
• Microsoft Powerpoint
• Powerpoint
• Microsoft Excel
• Oracle Crm
• Btl Activations
• Oracle Biee
• Data Mapping
• Technical Training
• Microsoft Word
• Html
• Customer Service
• Teamwork
• Team Management
• Market Research
• C
• Data Analysis
• Research
• Management
• C++
• Marketing Communications
• Marketing
• Master Data Management
• Business Intelligence Projects