David Wood
Customer Success Manager @RouteThis
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WORK HISTORY
Customer Success Manager @RouteThis
Kitchener, ON, CA
Build and maintain strong relationships with customers Own customer health and retention Identify and resolve customer concerns proactively Track customer usage, identifying potential churn risks and implementing key strategies toretain customers Gathering customer feedback and communicating it to internal team members Drive growth by presenting product upgrades or additional services Manage contract renewals and ensure customer satisfaction
EDUCATION
University of Windsor
B.A. Hons, English Language and Literature
SKILLS
ABOUT DAVID WOOD
With over 30 years of combined experience in technical sales, support, and portfolio management, I am a seasoned IT professional who can deliver complex programs and solutions that meet the needs and expectations of customers and stakeholders. I currently manage the development and implementation process of BlackBerry\'s programs and services, coordinating cross-functional teams and ensuring on-time and on-budget delivery.My core competencies include portfolio management, project planning and management, analysis, solutions architecture, presentation, communication, personnel development, and change management. I have a solid background in various technologies, and a strong customer service attitude and focus. I am committed to learning new technologies and staying updated on the latest trends and best practices in the IT industry. My goal is to align technological solutions to business challenges and provide value to the customers and the organization.
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