Vishwas Choudhary
Process Specialist @Alight Solutions
Signup · Get unlimited contacts
WORK HISTORY
Process Specialist @Alight Solutions
Gurugram, IN
Handled secure inbound calls for employee benefits, 401k, leaves, and document uploads• Used tools like Genesys, LeavePro, and Care Portal to manage claims and support tickets• Provided escalated support for supervisor/offboarding requests• Maintained high CSAT and compliance on call quality audits• Maintain proactive and clear communication with customers, providing regular updates on issue progress, and next steps.• Collaborate with internal peers and key stakeholders to expedite issue resolution.
EDUCATION
Delhi University
Bachelor of Arts - BA, Liberal Arts and Sciences, General Studies and Humanities
ABOUT VISHWAS CHOUDHARY
I’m a proactive and detail-oriented customer support professional with 3+ years of…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.