Vishwanath Patil

About Vishwanath Patil

A result oriented professional with 16 years of experience in Factory Customer Support…

Experience

1. Executive Manager

   John Deere

   Jan 2011 — Present · Pune, IN

   Manages the operations of Dealer Technical Assistance Center (DTAC) for multiple product lines.• Oversaw a team of customer support representatives who provides technical support to channel partners.• Building up effective customer support team• Provide guidance & training to field team and resolve critical product issues for better customer satisfaction • Escalates issues of higher complexity to the factory resolution team (Engineering & Quality) for timely resolution of field issues. • Provide inputs for new product problem resolution, product improvement programs etc.• Provides support to regions to resolve platform related technical issues.• Communicates information to channel partners & field team on progress of field issues resolution.• Lead on establishing region base customer support processes• Measures organizational metrics, identifies performance gaps, and provides corrective action as necessary to meet required business standards.• Plans and coordinates resources & budgets for a function & processes.• Provides technical, performance and optimization DTAC solutions for field issues.• Provides support, training, counsel and career development advice to employees to ensure their ongoing job satisfaction and professional development.• Lead in conducting DAT (Data analysis team) and QIT (Quality improvement team) meeting for the products improvement

Education

• Dr. Annasaheb Shinde College of Agriculture Eng., Rahuri

  Bachelor of Technology (B.Tech.)

  1995 — 1999

Skills

• Business Strategy
• Technical Support
• Product Development
• Management
• Continuous Improvement
• Engineering
• Business Development
• Team Management
• Fmea
• Six Sigma
• Customer Service
• Manufacturing
• Automotive
• Project Management