Vishwanath Nanoskar
Sr. Technical Support Engineer at Qualys | Vulnerability Management, Policy Compliance & Patch Expert | Exchange & AD Infrastructure | Cybersecurity Support
- Role
- Senior Technical Support Engineer at Qualys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishwanath Nanoskar
Current role: Senior Technical Support Engineer at Qualys Core skills: Microsoft…
Experience
Senior Technical Support Engineer
Oct 2016 — Present · Pune, IN
Provide advanced-level technical support for the Qualys Cloud Platform, with a focus on Vulnerability Management, Patch Management, and Policy Compliance modules.* Troubleshoot complex issues related to agent-based and agentless scanning, patch deployment, compliance control validation, and remediation workflows.* Collaborate closely with global enterprise customers to resolve critical cases involving VMDR, cloud agents, software deployment, and security configurations.* Serve as a subject matter expert for Windows patch management, addressing patch applicability, install failures, skipped patches, and environment-specific challenges.* Analyze vulnerability detection patterns, evaluate KB mismatches, and assist customers with patch supersedence and vulnerability exceptions.* Support integration-related queries involving Qualys APIs, ServiceNow, and third-party ITSM tools.Reproduce technical issues in lab environments, work with Engineering to escalate unresolved bugs or feature gaps, and follow through to closure.* Document known issues, resolution procedures, and best practices to enhance the Qualys knowledge base.* Provide mentorship and technical guidance to junior team members when required.* Deliver support with a customer-first mindset, maintaining high satisfaction ratings and ensuring SLA adherence.
Education
Bharati Vidyapeeth
Bachelor's degree
Skills
- IT Service Management
- IT Operations
- Active Directory
- Windows Server
- Hyper-V
- Microsoft Exchange
- Virtualization
- Symantec Endpoint Protection
- Vmware Esx
- Dhcp
- Dns
- Vmware
- Cloud Computing
- Blackberry Enterprise Server
- Vendor Management
- Service Delivery
- Technical Support
- Windows 7
- Servers
- Itil
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