Vishwanath Vish Gardimani

About Vishwanath Vish Gardimani

Project Management and Support Operations professional with 19 years of global experience driving cross-functional initiatives across IT, cloud services, automotive, and manufacturing sectors. Proven ability to manage strategic, multi-stakeholder projectsinvolving customer operations, supplier development, product readiness, and supply chain optimization. Skilled in project planning, execution, risk management, stakeholder communication, and end-to-end delivery oversight. Expertise spans escalation management, supplier qualification and onboarding, UAT coordination, NPI and prototype implementation, and techno-commercial negotiations. Adept at leading global teams across APAC, EMEA, NAMER, and LATAM, fostering collaboration, and embedding process excellence. Experienced in leveraging ERP systems, BI tools, and automation to enhance SLA adherence, CSAT, and operational efficiency. Recognized for structured problem-solving, strategic thinking, and driving scalable, customer-focused project outcomes.

Experience

1. Manager Global Backlog, Escalation & Project Management

   Oracle

   Jul 2020 — Present · Bengaluru, IN

   Leading global support & escalation operations across 150+ countries, managing 900+ monthly backorders through a 6-member 24/5 operations team.• Collaborate daily with TSEs to validate alternate/substitute parts during stock-outs; reviewed technical docs & nomenclature to ensure feasibility before customer deployment.• Advocate for customer friction resolution, conducting RCA for escalations and influencing upstream fixes.• Improved SLA & CSAT by cutting manual effort 20% via automation (APEX BI dashboards), reducing resolution times by 5%.• Led multiple cross-functional improvement projects focused on automation and process efficiency, using structured project charters, milestones, and post-implementation reviews.• Managed end-to-end project lifecycles for system enhancements and workflow standardization, ensuring stakeholder alignment across IT, Operations, and Global Support.• Streamlined returns & scrap processes, recovering $700K/quarter through OEM negotiations (Intel, Samsung, Seagate, Micron).• Acting as SME for UAT & product readiness, validating enhancements, preparing user stories, and enabling adoption by support engineers.• Standardized escalation handling & knowledge sharing, mentoring team members and improving global process consistency.

Education

• Visvesvaraya Technological University

  Bachelor's degree, Mechanical Engineering

  2002 — 2006

• Gomatesh High School

  SSLC, ENGLISH MEDIUM

  1990 — 2000

• Bharathiar University

  Bachelor's degree, Diploma in Yoga for Human Excellence

  2017 — 2018

• JAGSoM - Jagdish Sheth School of Management

  PGDM, Supply Chain and Business Analytics

  2018 — 2020

• G. S. Science College, Bgm

  PUC, Physics, Chemistry, Mathematics & Biology

  2000 — 2002