Ian Apana

Store Manager @Walgreens

Brooklyn, US

Hired and trained team members-Lead team members to success through interpersonal relationships, ongoing coaching, and setting clear expectations with follow up-I have lead teams consisting of assistant managers, shift leaders, pharmacists/ pharmacy managers, pharmacy technicians, beauty advisors, photo technicians, cashiers, and stock associates -Worked diligently with team to ensure they were comfortable in their duties-Fostered an environment where there was an open line of communication between all store staff-Ensured customers were satisfied, needs met, and problems handled quickly and effectively-Developed and discussed daily, weekly, and monthly plans with team to ensure team felt supported, customers were happy, and sales targets met-Reviewed daily, weekly, monthly metrics (KPI/ Profit and Loss) with all members of leadership including pharmacy manager-Created well thought out action plans when needed-Encouraged all team members to participate in company initiatives. The first year of the launch of the Walgreens credit card my store was number one in the district-Store merchandising was put into place according to company directions or based on the needs of the community-Ensured the store and pharmacy was compliant with all city, state, and federal laws-All team members were encouraged to complete all company training to ensure they were compliant with all laws and company rules-Work closely with vendors to ensure products were available to the community, overlook their work to prevent shrink and excess inventory-Worked closely with district leader and asset protection manager to ensure store was running optimal

CUNY New York City College of Technology

Entertainment Technology