Vishwamanjunath V

About Vishwamanjunath V

I am an IT Operations professional, managing IT services and operations in one of the…

Experience

1. Senior Manager

   Tesco

   Apr 2020 — Present · Bengaluru, IN

   General• Represent the teams at leadership level• Build and maintain high performance teams capable of delivering an excellent customer service through improved responsiveness, communication,professionalism, and knowledge of the systems• Stand as the ultimate point of escalation with respect to people, process and technology issues• Ensuring that the customer is at the heart of what we do, and that all of the subsequent standards, risk assessments and escalations are maintained forcontinuity of service• Manage Incidents and drive problem management through constant collaborationPeople and Leadership• Managing a team of 50 employees in a 24/7 environment• Managing multiple teams at level 1 and level 2 support• Coordinate and collaborate with various plat form teams to ensure recurring issues are resolved and thereby reduce the number of contacts made• Ensure staffing expertise and knowledge are maintained and developed• Responsible for the recruitment, development, t raining and leadership of a team MembersCompliance• Managing monthly audits within the team structure to ensure high quality standards are maintained• Ensure processes are followed to control company IT assetsInformation Security• Deliver business continuity for service desk in the event of a disaster or threat• Coordinating as Risk SPOC for infrastructure and Service Desk area• Implement and manage processes in line with company policies and standards

Education

• CV Raman College of Engineering (CVRCE), Bhubaneswar

  Master's Degree, Information Technology

  2005 — 2006

• Bangalore University

  Bachelor's Degree, Computer Science

  1999 — 2002

Skills

• Crm
• Itil
• Vendor Management
• Incident Management
• Integration
• Team Management
• Project Management
• IT Operations
• Requirements Analysis
• Management
• IT Service Management
• Change Management
• Service Delivery
• Business Analysis
• Infrastructure
• Solution Architecture
• Project Delivery