Vishwajit Vr Roshan

About Vishwajit Vr Roshan

At the helm of Apptad Inc, my focus has been on setting a strategic vision that harmonizes with our mission, fostering a management culture that is both inspiring and results-oriented. Ensuring that our strategies are not only visionary but also actionable, I\'ve led our team in making high-level policy decisions that propel us toward our goals, underpinned by a commitment to operational efficiency and financial stewardship.Our recent achievements in stakeholder engagement and revenue growth can be attributed to a consistent dedication to building strong relationships and managing our finances with an eye on profitability. With expertise in Customer Experience (CX) management and a track record of enhancing service delivery and P&L performance, I\'ve championed the elevation of our customer relationships and people management, driving substantial value for Apptad Inc.

Experience

1. CEO - Ayuda Solutions

   Apptad

   Dec 2024 — Present · Ranchi, IN

   Strategic Vision and Planning: Setting the overall direction and strategy of the company in alignment with its mission and goals.Leadership: Inspiring and motivating the management team and employees to achieve the company’s objectives.Decision Making: Making high-level decisions about policy and strategy and ensuring they align with the company’s goals.Operational Management: Overseeing the day-to-day operations of the company while ensuring efficiency and effectiveness.Financial Oversight: Managing the company’s finances, including budgeting, forecasting, and reporting, and working to ensure profitability.Stakeholder Engagement: Building and maintaining relationships with stakeholders, including investors, customers, and partners.Performance Management: Establishing performance metrics and overseeing the evaluation of the company’s performance against its objectives.Compliance and Governance: Ensuring that the company adheres to laws, regulations, and ethical standards.Risk Management: Identifying potential risks to the company and developing strategies to mitigate them.Company Culture: Fostering a positive workplace culture that aligns with the company’s values and enhances employee engagement.

Education

• St. Karen's High School

  Secondary, Eng

  1988 — 1996

• Guru Gobind Singh Public School, Bokaro Steel City

  Plus 2, Science

• Delhi University

  BSC, Applied Zoology

  1998 — 2001

Skills

• Operations Management
• Performance Management
• Call Center
• Team Leadership
• Recruiting
• Leadership
• Team Building
• Management
• Outsourcing
• Team Management
• Transition Management
• Process Improvement
• Call Centers
• People Management
• Management Information Systems (Mis)
• Human Resources
• Service Delivery
• Service-Level Agreements (Sla)
• Customer Relationship Management (Crm)
• Vendor Management
• Mis
• Employee Engagement
• Business Process Outsourcing (Bpo)
• Project Planning
• Customer Satisfaction
• Training
• Analysis
• Business Process Improvement
• Quality Assurance