Vishwadeep Sharma

About Vishwadeep Sharma

With over 15 years of experience, led the implementation and support of cutting edge technologies, achieving 100% data accuracy and reducing order losses from 12% to 0.5%. Developed a 3-year digital transformation roadmap and managed a team of 25+ professionals. Enhanced operational excellence through continuous team development and IT-driven change initiatives. Successfully migrated on-premises infrastructure to AWS, enabling greater scalability and security. Improved IT support ratings to 99.5% and increased digital sales by 4% through strategic IT leadership and innovative technology solutions. Launched an eCommerce platform and a food ordering app, resulting in a fully functional system that processed over transactions within the first month.With extensive experience in building tech solutions and integrating systems such as POS, ERP, E-commerce, CRM and Loyalty, HRMS, SFA, and DMS across industries including retail, FMCG, hospitality, and restaurants, I am eager to contribute my expertise to drive innovation and efficiency within organization.Throughout my career, I have successfully developed and implemented cutting-edge technology solutions that enhance operational efficiency and enable data-driven decision-making. Notably, I recently led the integration of multiple platforms for an FMCG brand, streamlining processes and achieving a significant boost in productivity. My technical acumen is complemented by a deep understanding of business needs, ensuring that every solution I deliver aligns with organizational objectives.

Experience

1. Gm Technology

   Dot & Key Skincare

   May 2025 — Present · Kolkata, IN

   Driving the digital and tech strategy at Dot & Key across e-commerce, mobile apps, and enterprise systems. Leading a cross-functional tech team to deliver scalable, secure, and high-performance solutions that enhance customer experience and business efficiency. Focused on innovation, system integration, and data-driven decision making to elevate cross functional growth across D2C, marketplaces, and omnichannel retail.

Education

• Shridhar University, Pilani

  MCA - Master of Computer Applications, Computer Software Engineering

  2010 — 2013

• Vinoba Bhave University (VBU), Hazaribagh

  Graduation, Business Mathematics, Commerce and Accounts

  2007 — 2010

• Indian Institute of Management, Calcutta

  Executive Development Program , Information Technology

• ISBM University

  Master of Business Administration - MBA, Information Technology

Skills

• Team Management
• Business Continuity
• Pre-Sales
• Infrastructure
• Software Development
• Motivetional
• Knowledge Management
• Operating Systems
• Managing Database
• Hardware
• Service Delivery
• Troubleshooting
• Vendor Management
• Software Implementation
• Target Oriented
• Data Mining
• IT Service Management
• Team Leadership
• IT Operations
• Software Testing
• System Deployment
• Incident Management
• Resource Management