Vishwadeep Asthana
Associate General Manager @ HCLTech | Service Delivery |Customer Success & Support| Transition| P&L| X- Broadcom| X-Accenture
- Role
- Associate General Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vishwadeep Asthana
I am a global delivery and engineering leader with 18+ years of experience leading…
Experience
Associate General Manager
Nov 2024 — Present · Bengaluru, IN
Leading Telco Service Delivery & Operations for the Americas, managing customer onboarding, delivery, and retention.Driving Service Assurance and KPI governance across OSS/BSS, ensuring operational excellence and SLA compliance.Spearheading hiring, capability development, and team leadership to build high-performing delivery organizations.Owning Customer Success, CSAT, and NPS improvement, fostering strong, long-term client relationships.Managing regional P&L, driving profitability through automation, process optimization, and cost control.Leading business transformation initiatives, leveraging RPA, AI/ML, and digital tools to enhance efficiency.Ensuring seamless onboarding and service transition with robust governance and proactive stakeholder management.Cultivating a culture of learning, innovation, and continuous performance improvement across teams.
Education
International School of Business & Media, Pune
PGDBM, Supply Chain & Operations Management
2008 — 2010
St. John Bosco College,Lucknow
12th, Physics,Chemistry,Maths,English,Hindi
2001 — 2002
1% Club
Personal Finance, Finance, General
St. John Bosco College,Gomti Nagar, Lucknow
H.S.C, Science
1999 — 2000
Dr. A.P.J. Abdul Kalam Technical University
B.Tech, Electronics & Communication
2002 — 2006
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