Vishwa M
Service Executive @ Coffee Day Group | Quality Assurance, Operations Management
- Role
- Service Executive at Coffee Day Group
- Location
- Vellore, TN, IN
- LinkedIn followers
- 500 followers
About Vishwa M
Overseeing service activities, maintaining hygiene standards and conducting QA inspections for key clients like Hexaware, Cognizant, and IBM. Contributions include managing operations, strategizing manpower distribution, and ensuring preventive maintenance schedules are effectively executed. The role emphasizes collaboration and precision to deliver seamless services and address customer concerns. Earned a BTech in Electrical and Electronics Engineering from Vellore Institute of Technology, complementing academic insights with practical exposure during internships at Tamilnadu Electricity Board and 4A Design & Engineering. Proficient in HVAC, CCTV, and UPS systems, combining technical expertise with a commitment to operational excellence.
Experience
Service Executive
Jun 2024 — Present · Chennai, IN
Oversaw service activities and quality assurance inspections, ensuring compliance with hygiene standards. • Managed operations for key accounts including Hexaware, Cognizant, and IBM, enhancing customer satisfaction. • Implemented data-driven decision-making for service planning, leading to improved resource utilization. • Spearheaded training initiatives that boosted technical proficiency among service teams.
Education
Vellore Institute of Technology
Bachelor of Technology - BTech
2020 — 2024
Sunbeam school katpadi
6th-12th
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