Vishveshwara Guthal
Data Analyst with 3+ years experience in product development, focusing on user engagement, KPIs, and business metrics to drive growth and align data insights with strategic goals.
- Role
- Software Engineer at Uber
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Vishveshwara Guthal
As a seasoned Data Engineer in Analytics, my expertise lies not only in the technical…
Experience
Software Engineer
Aug 2025 — Present
Orchestrated a backend service in Python and FastAPI to assemble trip events, support chats, and driver notes into a single case timeline, reducing manual context switching for support agents during high-volume incident windows.Implemented a RAG pipeline using document chunking, embeddings, and similarity search to retrieve relevant trip policies and past resolutions, improving consistency of agent responses across repeat issue categories.Integrated an LLM-based summarization layer to generate short case briefs from retrieved context, enabling agents to close complex tickets 20–30 minutes faster per case without automating final decisions.Deployed services on AWS (ECS, S3, IAM) with async processing and request queues, reliably handling 18K+ monthly support cases while keeping response times stable during surge periods.Set up CI/CD with GitHub Actions for test runs, container builds, and staged deployments, working closely with product and frontend teams to release features behind flags and monitor rollout health via logs and SQL-based metrics.
Education
Bangalore Institute Of Technology
Bachelor of Engineering - BE, Computer Science & Engineering
2016 — 2020
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