Vishwaja Salian
MBA | Customer Success / Service Delivery
- Role
- Customer Success Specialist at Saleshandy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishwaja Salian
CRM and lifecycle strategy professional with 7+ years of experience designing customer…
Experience
Customer Success Specialist
Oct 2020 — Present · Mumbai, IN
Advised customers on best methods to take full advantage of saleshandy - Worked cross-functionally to gather and report on customer satisfaction and feedback- Worked internally to resolve any account issuesd and transparent process management - Created strategy for yearly, quarterly and weekly strategic & tactical CRM plans to enhance the lifetime value of the customer through retention marketing initiatives- Identify and achieve the targets on renewal rates, customer satisfaction, expansions, upsells, reduce churn and new opportunities in the assigned accounts
Education
SIES College of Science Commerce and Arts Sion West
Bachelor in Mass Media, Advertising
2011 — 2013
SIES College of Management Studies - India
Master of Business Administration (MBA), Marketing
2014 — 2016
Skills
- Content Writing
- Advertising
- Marketing
- Social Media Marketing
- Microsoft Excel
- Marketing Strategy
- Marketing Communications
- Social Media
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