Vishu Verma

Engineer i @American Express

Gurugram, IN

Providing level 2 support to the business clients.Work on the IAM End User Service Management team. We offer customer support for any IAM/IIQ system inquiries, incidents, and system enhancements. In addition to maintaining the identity lifecycle management process,(Onboarding, Offboarding, revocations, reinstates, etc.)•Assisting users on Laptop(mac and windows) issues, software installation, configuration and Access management.• Provide IT support to resolve queries related to American Express\'s tools like Citrix, Active Directory setup, Okta Password Reset, IP configuration, Software Installation, Outlook configuration and Shared Drives mapping• Resolve issues related to Microsoft 365 products like Outlook, One Drive, Word, and Excel• Skilled in resolving issues related to Windows, MacOS and VDI• Enhanced productivity by enabling easy access between multiple computers using remote desktop services• Resolution of issues related to macros• Oversight of ticketing system queues to ensure prompt resolution to User queries• Provide remote assistance to end users as and when required• Expertise in ticket handling through Service now