Vishnu Reddy
Operations Manager @Ownr
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WORK HISTORY
Operations Manager @Ownr
Toronto, ON, CA
Reduced account leakage by 29% through data-driven product improvements and close collaboration with Analytics, RevOps, and Product teams.• Improved client onboarding flow and boosted conversion through UX enhancements based on OBDA drop-off and credit rejection analysis.• Decreased customer inquiries by 10% via product feedback loops, updated content, and improved support documentation.• Acted as SME and user story writer for product development, driving feature releases that improved client experience.• Managed and scaled a team of 4 associates, leading training, delegation, and SLA-driven performance optimization.• Delivered a 23% increase in net client acquisition by revamping content and surfacing high-impact projects from cyclical data analysis.• Raised CSAT by 20%(to 80%) through stakeholder interviews, client research, and internal workshops.Built internal brand visibility through training materials, advisor enablement tools, and OneRBC collaboration campaigns.• Tools: SQL, Tableau, FullStory, Metabase, Amplitude, Jira, Figma, Intercom, Asana
EDUCATION
SRM University
Bachelor of Technology (BTech)
Trent University
Masters in Management
ABOUT VISHNU REDDY
As an IIBA-certified Operations Manager with a background in both business analysis and systems engineering, I offer a unique blend of analytical rigor, customer-centric thinking, and executional excellence. Currently at RBCx’s Ownr, I lead cross-functional initiatives that enhance product performance, streamline banking operations, and boost both client and stakeholder satisfaction.My journey spans banking, SaaS, and consulting, resulting in measurable outcomes such as a 29% reduction in account leakage, a 23% increase in net new client acquisition, and a 20% rise in CSAT scores. I\'m passionate about leveraging data to inform decisions, whether through SQL, FullStory, Metabase, or Amplitude, and I thrive in fast-paced, collaborative environments where innovation aligns with process optimization.From minimizing customer friction to enhancing operational efficiency, I focus on addressing the right problems and scaling effective solutions. I also bring hands-on product experience, working closely with developers to craft user stories and influence roadmap decisions based on stakeholder and customer insights.When I’m not optimizing workflows or analyzing user behavior, I mentor junior teammates, lead cross-team workshops, and assist businesses, both large and small, in unlocking their full potential through smarter operations. Let’s connect if you’re interested in process innovation, customer experience, product ops, or if you’re building for startups and small businesses.
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