Vishnu Vinod

About Vishnu Vinod

As a Senior Fraud Officer at HSBC, I was responsible for detecting, investigating, and mitigating fraudulent activities across multiple channels. I collaborated closely with risk management and compliance teams to develop proactive fraud prevention strategies, streamline investigation workflows, and enhance transaction monitoring systems. This role strengthened my analytical acumen and my ability to respond swiftly and effectively to evolving financial threats.At Revolut, my primary mission is to safeguard our financial ecosystem from money laundering and fraud. In my tenure, I’ve honed my expertise in analyzing customer data, identifying potential risks, and collaborating with cross-functional teams to escalate critical issues. My in-depth understanding of AML and CTF regulations plays a vital role in ensuring compliance and fortifying our defences against financial crimes.I served as an Investigations Specialist at Amazon, where I specialized in scrutinizing buyer risk and fraud across the Turkey Marketplace. My ability to recognize fraud patterns and develop innovative mitigation methods contributed significantly to maintaining marketplace integrity.

Experience

1. Senior Fraud Officer

   HSBC

   Nov 2024 — Present · Bengaluru, IN

   Fraud Loss Mitigation: Investigate and review suspicious transactions and accounts to identify fraudulent activities and minimize potential financial losses.• Customer Interaction: Engage with customers in line with organizational values and service standards, ensuring a professional and positive customer experience while addressing fraud-related concerns.• Fraud Trend Analysis: Analyze multiple accounts and transaction patterns to identify emerging fraud trends, anomalies, and potential risks.• Case Management & Inquiry Handling: Handle customer and business inquiries across multiple channels (calls, emails, chats) to investigate, resolve, and confirm fraud-related cases.• Identity Theft Support: Assist victims of identity theft by providing guidance on corrective actions, credit protection measures, and preventive practices against future fraud.• Cards Deduction Support: Trained to manage card deduction related calls, ensuring accurate resolution and enhancing the overall customer journey.• High Value Payment Investigations (HVP): Selected to work in the Complex Queue – High Value Payment Team, responsible for conducting detailed investigations on high-risk transactions and making final decisions on payment approvals or declines.Key Areas of Expertise: • Anti-Money Laundering (AML) • Fraud Detection & Prevention • Risk Management & Compliance • Financial Crime Investigation • Customer Support in Financial Services

Education

• SRM IST Chennai

  Master of Business Administration - MBA, Marketing and operations

• VLB Janakiammal College of Arts and Science

  B.com CA , Computer Application

  2013 — 2016