Vishnu Vardhan
Customer Success Manager at Pathfactory
- Role
- Customer Success Manager at Pathfactory
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Apr 2024 — Present
Managing a portfolio of 30+ accounts, comprising both SMB and Midmarket clients, ensuring exceptional customer satisfaction through proactive communication and timely issue resolution- Assisting clients in product adoption and driving successful implementation and utilization of PathFactory’s tools and features, including content tracks, nurture campaigns, and analytics- Identifying upsell opportunities and mitigating risks to maximize client growth and satisfaction- Conducting regular business reviews with key stakeholders, identifying areas for improvement, and driving overall customer success- Collaborating with cross-functional teams to onboard new clients, resulting in increased retention rates and product adoption- Contributing to a remarkable improvement in renewal rates and reducing churn through effective relationship management- Gained proficiency in CRM tools and data-driven analytics to deliver actionable insights and optimize client engagement strategies.
Education
Vidhya Vikas Higher Secondary School
Higher Secondary
2010 — 2012
Sathyabama Institute of Science & Technology, Chennai
Bachelor of Engineering (BE)
2012 — 2016
PSG Institute of Management
Master of Business Administration - MBA
2017 — 2019
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