Vishnu T. K

About Vishnu T. K

A competent professional with proven success of over 10 years in the areas of Financial Crime Compliance (AML) & Fraud Detection Unit. – (Risk Services). I am adept at reviewing and monitoring employee and customer remittance activity on a daily basis to identify and mitigate regulatory risks, such as preventing Anti money Laundering/Terrorist Financing, sanction violations, identify and reviewing suspect transactions. I am also prompt at escalation of critical and reputational risk matters to management- Monitor Know Your Customer, cross-border wire transfers, PEP’s and money transfer businesses etc.Key Attributes:§ Strong communication skills in all formats (verbal, written) and ability to effectively communicate with teammates, peer supervisors and department management§ Ability to direct and motivate others and effectively delegate to achieve goals§ Ability to recognize the need for and lead through change management initiates while maintaining and driving teammate engagement§ Ability to effectively balance company and customer needs to deliver against customer experience targets and business goals§ Proficiency in external systems (Internet, Office Applications), and basic knowledge of applicable or relevant internal systems and software (such as Kana, Intranet, Admin Tools, Attack, Compass, Status Change, LMS, EWFM, and any other department-specific tools)Current Work Place: PayPal India Pvt. Ltd BLR, KA, INTeam Leader: Sep’20 - Present Job Description:§ Review, communicate and coach to daily performance, quality, behavior, and attendance standards at the individual and team level. Utilize formal corrective action procedures as required§ Schedule, prepare and lead the required number of 1:1 coaching, team learning sessions, and stand-ups and ensure that they are interactive, engaging, and agent-driven based upon developmental needs§ Complete the required number of case, email, and phone quality reviews per teammate each month§ Work through cases and escalations as required§ Know and support company and departmental procedures; regularly review and ensure that agents follow procedures, process flows, and guidelines§ Participate in teammate selection, internal talent movement, training needs assessment, and closure of knowledge gaps

Experience

1. Senior Team Leader

   PayPal

   May 2025 — Present · Bengaluru, IN

Education

• Kendriya Vidyalaya

  Higher Secondary, Business/Commerce, General

  2009 — 2011